| Product | Incidents | Outages | Degraded | Uptime % (24m) |
|---|---|---|---|---|
| MyDining | 18 | 3 | 15 | 99.98% |
| Power BI Dashboards | 1 | 1 | 0 | 99.98% |
| Elevra Platform | 1 | 0 | 1 | 100.0% |
| Heidi | 1 | 0 | 1 | 100.0% |
| MealiQ | 3 | 0 | 3 | 100.0% |
| MyMeal | 1 | 0 | 1 | 100.0% |
| Nutrition AI | 1 | 0 | 1 | 100.0% |
| Nuvilab | 1 | 0 | 1 | 100.0% |
| TaskUp Operator | 1 | 0 | 1 | 100.0% |
Only products with documented incidents are listed. Products not shown have 100% uptime.
| Date | Application | Severity | Type | Duration | Status | Resolution | Root Cause |
|---|---|---|---|---|---|---|---|
| Jul 10, 2026 10:00 | Nuvilab | P3 | Degraded/Impaired | 4h 41m | Resolved | Nuvilab rolled back their update. Healthcare digital implemented a Hotfix. | End users being presented to Nuvilab was incorrect. |
| Jul 07, 2026 10:02 | MyDining | P2 | Degraded/Impaired | 1h 15m | Resolved | Resolved without intervention. | Allergy Diet Mapping call within action list was taking a long time resulting in action list processing times to be long. |
| Jun 29, 2026 12:20 | Heidi | P2 | Degraded/Impaired | 1h 52m | Resolved | HD Heidi team updated the API keys. | CDAI team rotated their API keys. |
| Jun 29, 2026 15:57 | MealiQ | P1 | Partial Outage | 7h 41m | Closed | The reports application was re-directed to the query database as a temporary workaround. | Replication fell behind on the reports database. |
| Jun 08, 2026 15:57 | MealiQ | P2 | Partial Outage | 7h 41m | Resolved | Temporary work around in place - middleware team redirected reports to the query DB. MHC team confirmed reports working as expected post workaround. | Replication was not up to date on the reports db due to an error message. Last_SQL_Error: Could not execute Update_rows event on table mealiq.meal_order_ticket_number; Can't find record in 'meal_order_ticket_number', Error_code: 1032; handler error HA_ERR_KEY_NOT_FOUND |
| Jun 07, 2026 08:30 | Elevra Platform | P1 | Degraded/Impaired | 2h 0m | Closed | Modify access configurations for users who have global-level access to reduce the data embedded in the JWT. | A large number of cost centers were added to Elevra. This caused the JWT authorization token — which embeds the user's cost center assignments — to exceed the 16KB ALB header size limit. The ALB rejects these requests before they reach the application. |
| Apr 22, 2026 10:37 | MyDining | P3 | Partial Outage | 33m | Closed | Compass technology reverted the accidental change. | Production URL was removed by compass tech team (by mistake) – URL was removed from SSO login logic / process. |
| Mar 25, 2026 12:30 | MyDining | P3 | Degraded/Impaired | 6h 0m | Closed | Application pooling was tuned to optimize performance. | Application pooling was not optimized. |
| Feb 23, 2026 07:03 | MyDining | P1 | Degraded/Impaired | 15m | Closed | The issue resolved automatically once the database locks cleared. A performance optimization for the affected stored procedure was previously identified, fixed, and is scheduled for release on March 17. | A database stored procedure experienced table locking, which caused a backlog of requests and propagated to related tables, disrupting the ordering process. |
| Dec 18, 2025 17:57 | MyDining | P1 | Full Outage | 23m | Closed | DBA team restarted the database server. | Database connections were exhausted. |
| Dec 03, 2025 05:00 | MyDining | P1 | Partial Outage | 5h 10m | Closed | MyDining development and compass DBA teams updated end users using a database script. | End users were disabled due to a report provided by compass tech team. |
| Nov 14, 2025 07:30 | Power BI Dashboards | P1 | Full Outage | 2h 0m | Closed | Power BI team stopped running the job. | Background job (Data Refresh) job started during the night continued to run during business hours. |
| Nov 10, 2025 06:40 | Nutrition AI | P1 | Partial Outage | 2h 15m | Closed | DBA team updated table back to a "view." | Change from a view to a table in snowflake database. |
| Nov 06, 2025 11:15 | MyMeal | P1 | Degraded/Impaired | 6h 5m | Closed | Compass Networking Team reverted maintenance completed previous night. | Network maintenance (Aviatrix) completed previous evening. |
| Oct 29, 2025 00:00 | MyDining | P1 | Degraded/Impaired | 18h 30m | Closed | Microsoft provided resolution. | Related to widespread microsoft issue - Per Microsoft this was "related to an inadvertent tenant configuration change within Azure Front Door (AFD)." |
| Oct 22, 2025 17:17 | MyDining | P1 | Full Outage | 33m | Closed | Compass DBA team restarted the database restoring application to "normal" state. | Database exhausted resource due to many connections. After Analysis, a high volume of queries were executed in a short window suggesting these queries were executed within a single session. |
| Oct 20, 2025 02:11 | MyDining | P1 | Degraded/Impaired | 8h 4m | Closed | AWS resolved their issue returning OMS to normal operations. Data Acquisition / HL7 team improved processes for multi active diet conversions. | OMS was having issues due to an AWS problem. |
| Oct 17, 2025 23:00 | MyDining | P1 | Degraded/Impaired | 14h 0m | Closed | The MyDining team created a new process to manage the records as a temporary fix. | Multi active diet processing within MyDining could not process records quickly due to an influx of messages. The below items contributed to the event: (1) Site moving to multi active diet – multiple HL7 messages were also received. (2) OMS was having issues due to an AWS problem. |
| Aug 13, 2025 13:34 | MyDining | P1 | Full Outage | 56m | Closed | The change was reverted, restoring normal connections and resolving the memory issues. | The outage was caused by a structural change to the user table made at approximately 1:30 p.m., which led to blocking and subsequent memory issues. |
| Jul 16, 2025 11:11 | MealiQ | P1 | Degraded/Impaired | 1h 56m | Closed | Active MQ was added back. Database script ran to update parameter. Application servers were restarted. | Active MQ was removed from production by middleware team on 7/15/25 during maintenance window. |